Critter & Guitari


Shipping

We process orders within 1-2 business days (Monday - Friday). Shipping rates are available on the shopping cart page by using the shipping estimator.  We charge actual shipping cost + $2 handling.  All orders are shipped from Brooklyn, NY.

Once your order is processed, you will receive an email with a tracking number. This shipping confirmation email may end up in your email's spam folder, so please check there if you have not received it in a reasonable amount of time.

For US orders we offer UPS options. Orders over $300 require signature confirmation. If you ship to your home, someone must be there to sign for it. UPS does not ship to PO boxes. 

For international orders we offer USPS and UPS options. Some USPS options lack tracking information and a guarantee - use these at your own risk. We cannot be held responsible for delays in international shipping. Please note: There may be additional duties and taxes depending on country, and these are the buyer's responsibility. 

When you choose an expedited shipping service, you are only influencing the speed at which the shipping company (USPS, UPS, etc.) delivers your order. We understand that choosing an expedited service means you would like to receive your order as soon as possible and we may process your order promptly, but please be aware that it may be 1-2 business days before your order is processed. Please contact us with any questions or concerns regarding the timeline of your order in regard to special events such as a birthday as we will usually accommodate reasonable requests. All shipping fees collected go to the shipping company - we do not collect additional fees to expedite orders.

We cannot refund any shipping fees for orders that arrive late due to events out of our control. Such events include but are not limited to: weather, acts of gods, war, decisions or delays by the shipping company or foreign entity, customs processing or delays, incorrect shipping address entered at check out, etc.

Customers paying with PayPal should be sure that PayPal has their current email and shipping addresses on file or the order may be shipped to an older address.

Returns

Returns for any unaffected item permitted within 14 days from the date of receipt of merchandise. After such time, all sales are considered final. Please contact us before returning an item so we know it is on its way. You can contact us via the order or shipping confirmation emails we sent you or our Contact page.

Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us. All returned merchandise must be in its original mint and clean condition. With your return, enclose your original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange.